The it-works guarantee

Most LUT shops say "all sales final". We don't.

If a look doesn't work on your footage, in your editing app or on your phone, email hello@josephcarey.com within 30 days of buying, with your order number and, if you can, a screenshot. We'll help you get it working, usually the same day. If we can't, you get a full refund, no awkward questions.

What counts

• The files won't open or import in your app.
• The look comes out crushed, grey or wrong even after following the install guide.
• You bought the wrong pack for your camera or phone.
• You bought a single look and then the collection containing it within 30 days: we'll refund the single.

What we ask

Please read the install guide first: nine times out of ten the fix is switching off your editor's automatic log conversion. After a refund, please delete the files.

This guarantee is in addition to your legal rights.